Terms of Service
Last updated: 17 July 2026
These Terms of Service apply when you access or use Guardian, Herf Station, Cigar Ledger, Parent Quest, Vanta Shift, the Vanta Labs website or another service operated by VANTA LABS NW LTD.
By downloading, accessing or using our services, you agree to these Terms. If you do not agree, do not use the services.
Nothing in these Terms affects legal rights that cannot lawfully be excluded or limited.
1. About Vanta Labs
VANTA LABS NW LTD
Company number: 17095243
Trading as: Vanta Labs
Email: support@vantalabs.co.uk
In these Terms, “Vanta Labs”, “we”, “us” and “our” refer to VANTA LABS NW LTD.
2. Eligibility and accounts
You must be legally permitted to use the relevant service. Where an app is intended only for adults, you must meet the minimum age stated in its app-store listing.
Some services require an account. You must provide accurate information, keep your login details secure and notify us promptly if you suspect unauthorised access.
You must not access another person’s account, impersonate another person, bypass account controls or use an account for fraudulent, abusive or unlawful purposes.
3. Family groups and children
Guardian and Parent Quest include features intended to be managed by parents, legal guardians or other appropriately authorised adults.
If you create or manage a child profile, family group or connected child device, you confirm that:
- you are the child’s parent or legal guardian, or otherwise have appropriate authority;
- you are legally permitted to provide the relevant information;
- you are permitted to enable any location-sharing or monitoring features;
- you will use the service in the child’s best interests;
- you will explain the service to the child where appropriate;
- you will invite only authorised people; and
- you will remove access when it is no longer appropriate.
Vanta Labs does not independently verify every family relationship or claim of parental authority.
4. Acceptable use
You must not use our services to:
- break the law;
- stalk, harass, threaten or intimidate anyone;
- facilitate domestic abuse or coercive or controlling behaviour;
- track or monitor anyone without appropriate authority;
- conduct unauthorised workplace monitoring;
- impersonate another person;
- exploit, endanger or harm a child;
- share unlawful or seriously harmful material;
- infringe intellectual property, privacy or other legal rights;
- introduce malware or interfere with our systems;
- gain unauthorised access to accounts, devices, databases or networks;
- bypass subscriptions, security controls or access restrictions;
- scrape or extract information using automated means without permission; or
- reverse engineer the services except where the law expressly permits it.
We may suspend, restrict or terminate access where we reasonably believe this is necessary to protect users, children, Vanta Labs, third parties or our systems.
5. Guardian safety terms
Guardian Safety Notice
Guardian is designed to help authorised family members share device locations, view location history and receive safety-related notifications.
Location information, safe-zone events, push notifications and SOS alerts may be delayed, inaccurate, incomplete, duplicated or unavailable.
Performance may be affected by internet or mobile-network availability, GPS accuracy, device hardware, permissions, operating-system restrictions, background-processing restrictions, battery level, notification settings, app termination, device shutdown, incorrect safe-zone settings or third-party service failures.
You are responsible for maintaining suitable device settings, permissions, connectivity and battery levels.
A safe-zone alert does not prove with certainty that a person has arrived at or left a location. You should not assume that another person received or acted on an alert unless you confirm this independently.
Guardian is not an emergency service, alarm-monitoring service, medical device, professional safeguarding service or guaranteed tracking service.
Do not rely on Guardian as your sole way of protecting or locating someone or obtaining emergency assistance. If someone may be in immediate danger, contact the appropriate emergency services directly.
Guardian must not be used for stalking, harassment, domestic abuse, coercive control, unauthorised surveillance or monitoring anyone without appropriate authority.
6. Herf Station community terms
Herf Station provides adult community lounge and real-time voice or video features.
You are responsible for what you say, show or communicate. You must not threaten, abuse or harass users, promote unlawful discrimination, disclose another person’s private information, share illegal material, infringe intellectual property rights, disrupt lounges, impersonate others, scam users or encourage unlawful activity.
Lounges are community spaces. Other participants may hear, see, repeat, record or disclose what you communicate. Do not share information unless you are comfortable disclosing it to the people present.
Vanta Labs does not guarantee that all users will behave appropriately or that harmful conduct will be identified immediately.
We may restrict lounge access, suspend accounts or terminate access where reasonably necessary to protect users or enforce these Terms.
7. Cigar Ledger terms
Cigar Ledger is an information and price-discovery tool intended for adults.
It displays cigar information, indicative prices and links to independent third-party retailers.
Prices, stock, availability and product information are provided for general reference only and may be inaccurate, incomplete, out of date or different due to location, taxes or delivery costs.
You must verify all information directly with the retailer before making a purchase.
Vanta Labs:
- does not sell cigars or tobacco products;
- does not process retailer payments;
- does not fulfil orders;
- does not act as a retailer, distributor or importer;
- does not guarantee that a product may lawfully be purchased or delivered in your location;
- does not guarantee third-party pricing, authenticity, quality, stock or delivery; and
- is not a party to transactions between users and retailers.
Retailer links are provided solely for convenience and do not mean that Vanta Labs endorses or guarantees the retailer or product.
Retailers operate independently and have their own terms, privacy policies, age-verification rules, delivery conditions and refund policies.
You are responsible for complying with all tobacco laws and age restrictions applicable in your location.
Vanta Labs is not affiliated with Habanos S.A. or any cigar manufacturer, distributor, retailer or brand unless expressly stated.
Trademarks, product names, logos and brand names remain the property of their respective owners and are used for identification and reference purposes.
8. Parent Quest terms
Parent Quest helps parents and guardians manage chores, tasks, rewards and family routines.
The parent or guardian is responsible for assigning tasks, deciding whether they have been completed, creating rewards, deciding whether rewards are appropriate and supervising the child’s use of the app.
Points and rewards shown in Parent Quest are managed by the parent or guardian, are not issued or funded by Vanta Labs, have no monetary value within the app and cannot be exchanged with Vanta Labs.
Information stored locally may be lost if the app is deleted, the device is lost or damaged, local storage fails or the device is reset.
Parent Quest is not a substitute for parental supervision, safeguarding or professional family advice.
9. Vanta Workforce terms
Vanta Workforce is designed for businesses and organisations managing teams, workplaces, scheduling, attendance and operational processes.
Customers using Vanta Workforce are responsible for ensuring they have appropriate authority to manage users, workers and workplace information through the service.
Customers remain responsible for ensuring their use of Vanta Workforce complies with applicable employment, privacy, data protection and workplace regulations.
Vanta Workforce may include scheduling, attendance and location-based features where enabled. Customers are responsible for informing workers appropriately and ensuring these features are used fairly and lawfully.
Vanta Workforce is not an employment-law service, payroll provider, HR adviser, legal adviser or guarantee of compliance with workplace regulations.
9. Vanta Shift terms
Vanta Shift provides shift tracking and estimated earnings calculations.
Calculations depend on information entered by the user and may differ from official employer or payroll records.
Vanta Shift does not guarantee that calculations account correctly for tax, National Insurance, pensions, overtime, holiday pay, sick pay, bonuses, breaks, expenses, deductions, minimum-wage requirements or contractual rules.
Vanta Shift is not an official payroll system, payslip, accounting service or source of tax, financial, legal or employment advice.
You are responsible for checking calculations against your contract, payslips, employer records and official guidance.
Information stored locally may be lost if the app is deleted, the device is lost or damaged, local storage fails or the device is reset.
10. Subscriptions and purchases
Some apps offer subscriptions or in-app purchases through Apple, Google or another authorised platform.
The relevant purchase screen displays the applicable price, billing period, trial or introductory offer, renewal terms and cancellation method.
Subscriptions may renew automatically unless cancelled before renewal in accordance with the app store’s rules.
Subscriptions must normally be managed through the Apple ID, Google Play account or platform account used to make the purchase.
Deleting an app, deleting an account or ceasing to use a service does not automatically cancel an app-store subscription.
The app store processes payments, controls billing and normally handles refund requests. Vanta Labs does not receive complete payment-card information.
Nothing in these Terms removes any statutory cancellation, refund or consumer rights that apply.
11. Content communicated through Herf Station
You retain your rights in content you lawfully communicate through Herf Station.
By transmitting content through the service, you give Vanta Labs and its providers limited permission to transmit and process that content only as reasonably necessary to operate the lounge, provide the requested feature, maintain security, investigate reports, enforce these Terms or comply with law.
You confirm that you have all rights and permissions required to communicate that content.
Information stored only on a user’s device in Parent Quest or Vanta Shift is not licensed to Vanta Labs merely because the app is used.
12. Intellectual property
The apps, website, software, designs, branding, text, graphics and databases created by Vanta Labs are owned by or licensed to Vanta Labs and protected by intellectual property law.
We give you a limited, personal, non-exclusive and revocable right to use the services for their intended purpose.
You may not copy, sell, rent, sublicense, commercially exploit, redistribute or create unauthorised derivative products from our services, remove ownership notices or use our branding misleadingly.
No ownership rights are transferred to you.
13. Third-party services
Our services may depend on Apple, Google, Firebase, app stores, authentication providers, cloud services, push-notification services, communications providers and independent retailers.
Third parties operate under their own terms and privacy policies.
Vanta Labs does not control and is not responsible for a third party’s content, products, availability, security, prices, delivery, decisions or conduct.
14. Updates and service availability
We may update, modify, suspend, limit or discontinue a service or feature where reasonably necessary to improve the service, fix faults, maintain compatibility, address security concerns, comply with law, respond to platform changes or prevent abuse.
We aim to provide reliable services but do not guarantee uninterrupted, permanent or error-free access.
Availability may be affected by maintenance, technical faults, cyberattacks, network failures, app-store restrictions, operating-system changes, device compatibility, third-party outages, legal requirements or circumstances outside our reasonable control.
Where a change materially affects a paid service, we will comply with applicable consumer law and app-store requirements.
15. Consumer rights and disclaimers
Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded or restricted.
Where applicable, users may have statutory rights if paid digital content or services are faulty, not as described or not provided with reasonable care and skill.
Subject to those rights, we do not guarantee that every service will meet every individual need, remain permanently available, be compatible with every device or be completely free from errors.
16. Limitation of liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate wrongdoing or any other liability that the law does not permit us to exclude.
Subject to applicable consumer law, Vanta Labs is not responsible for loss or damage that:
- was not reasonably foreseeable when these Terms were accepted;
- results from unlawful use or misuse of a service;
- results from inaccurate information entered by the user;
- results from failure to maintain device permissions, connectivity or battery;
- results from relying on Guardian as an emergency service;
- results from relying on Vanta Shift instead of official payroll records;
- arises from an independent retailer or third-party transaction;
- arises from another user’s conduct; or
- is caused by circumstances outside our reasonable control.
We do not exclude responsibility for loss caused by our failure to exercise reasonable care and skill where the law requires it.
17. Suspension and termination
You may stop using our services at any time.
We may suspend, restrict or terminate access where we reasonably believe these Terms have been materially breached, an account is being used unlawfully, a user presents a safety or security risk, an account is being used for unlawful monitoring, access is fraudulent or action is required to protect another person or our systems.
Where reasonable and safe, we may provide notice or an opportunity to resolve the issue. We may act without advance notice where urgent action is required to address serious abuse, safeguarding risks, security threats or legal requirements.
Deleting or terminating an app account does not automatically cancel an app-store subscription.
18. Privacy
Our Privacy Policy explains how Vanta Labs collects, uses, shares, retains and protects personal information.
The Privacy Policy applies alongside these Terms and does not remove or reduce any data-protection rights.
19. Changes to these Terms
We may update these Terms to reflect changes to our services, providers, app-store requirements, security risks, business operations or applicable law.
The date at the top shows when the Terms were last updated.
Where a change materially affects users, we will take reasonable steps to provide notice through the relevant app, website, email or another appropriate method.
Changes will not retrospectively remove statutory rights or make users liable for conduct that occurred before the change.
20. General legal terms
If a court finds part of these Terms unlawful or unenforceable, the remaining sections will continue to apply.
If we do not immediately enforce a provision, this does not mean that we waive our right to enforce it later.
These Terms do not create a partnership, employment relationship, joint venture or agency relationship between a user and Vanta Labs.
21. Governing law and disputes
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere, you retain any mandatory protections provided by the laws of your country of residence.
Consumers living in the United Kingdom may bring proceedings in the courts applicable to the part of the United Kingdom in which they live.
Before starting formal proceedings, users are encouraged to contact us so we can attempt to resolve the issue.
22. Contact
VANTA LABS NW LTD
Company number: 17095243
Trading as: Vanta Labs
Email: support@vantalabs.co.uk