An extra way to reach trusted adults
An SOS alert can include the latest available location and other useful device context from the connected phone. That may help a parent understand where the phone was last able to report and decide which trusted adult should respond first.
Families can make the feature clearer for children by agreeing simple expectations in advance: when to use SOS, who is likely to answer and what to do if the situation is too urgent to wait for an app notification.
SOS delivery and phone location cannot be guaranteed because connectivity, GPS, permissions and device restrictions can interfere with reporting. Guardian is not an emergency service, so immediate danger requires direct contact with emergency services.
Quick questions
Is Guardian’s child SOS feature a replacement for calling emergency services?
No. It is an additional way for a connected child device to reach trusted adults, and Guardian is not an emergency service.
What information can help a parent respond to a child SOS alert?
The alert can include the connected phone’s latest available location and useful device context, depending on what the phone is able to report.
What should a child do if an SOS situation is immediately dangerous?
The family should have a clear emergency plan that does not depend on Guardian notification delivery, including contacting emergency services directly when required.