Check the phone before assuming the journey stopped
An old location can mean the connected phone has weak signal, disabled permissions, battery optimisation, restricted background activity or a low battery. Start by checking Guardian’s battery and last-update details.
Then confirm mobile data, precise location permission and background access on the child device. Restarting the app or phone can help, but directly contacting the family member remains the safest next step when the information is important.
Guardian is not an emergency service. Location and notifications can be affected by GPS, connectivity, permissions, battery settings and operating-system restrictions.
Quick questions
Does location not updating mean watching the map all day?
No. Guardian focuses on useful alerts and quick checks when context is needed.
Can phone settings delay updates?
Yes. Battery optimisation, permissions and background restrictions can affect reporting.
Does Guardian have public profiles?
No. Family information stays inside a private, parent-managed account.